Returns and refunds

Am I allowed to cancel my order/request a refund?

All sales are final, so please be sure you can afford and definitely want to make any purchases. There are situations in which a refund may be dispensed, read below for further information. 

The mod team will ONLY be responsible for replacing/refunding:

• Orders that have not arrived due to negligence in organizing (e.g. the address on the postal label does not match the inputted address on the order)
• Orders that are damaged or incorrect due to our mistake (e.g. incorrect/missing items, defect merch that is not caused by negligent handling by postal services) 
  • All damaged items must be clearly photographed and listed when requesting a replacement and/or refund

The mod team will NOT be responsible for replacing/refunding:

• Lost orders due to an address entered incorrectly by the buyer
• Lost orders due to negligence of postal services (though do reach out to us so we can help you with contacting the postal service)
• Orders that are shipped to the buyer's old address (due to us not receiving any update)
• Orders that are damaged during shipment or through shipping company mishandling (e.g. packages bent to fit in mailboxes, left out in the rain by carriers, other external damage to the packaging resulting in damages to the contents. In this instance, you must contact the courier to discuss your options)